TERMS & CONDITIONS
These terms & conditions apply to any action taken to purchase a piece of Atelier Borekull.
By placing an order for any item from the website, you agree to these terms & conditions so please read them carefully.
Products
All of the items on the website are entirely handmade and therefore there will always be some variation between pieces. Each item can vary slightly from the item on the photo or from its original draft previously made. If, for any reason, you are not happy with your order or it doesn’t match with your expectations, please notify me within 48 hours of receiving your order and we can come to an agreement. Shipping costs however will not be covered. Any item that is especially made for you is non-refundable, since these items are made to order and therefore exchanges or returns are not possible.
Prices
Prices shown on the website are in SEK. Atelier Borekull may change the price of any of the products, at any time, without prior notice. The prices that are shown on the website are leading.
Unless otherwise stated, the shipping costs are charged in addition to the price of the product. The shipping costs will appear on the checkout page.
Accuracy of information
There may be information on the website that contain typographical errors or inaccuracies that may relate to product descriptions, pricing, promotions, offers, product shipping, transit times and availability.
We reserve the right to correct any errors or inaccuracies at any time without prior notice.
This may also mean that your order can be cancelled at any time if there was any error or inaccuracy of the information provided (pricing, availability, description).
Return
If for any reason, you are not satisfied with the item you received, you can return your purchase within 14 days after receiving the delivery for a refund. Once we have received and approved the return, we will credit your purchase. You will receive your refund in the same way as you paid, for example if you paid via Klarna, Klarna will contact you to make a refund.
Terms for return:
- Email Atelier Borekull at [email protected] explaining that you'd like to make a return of the item(s). It's important that the email contains your order number.
- The item(s) must be in original condition and cannot been worn or damaged
- It should include the original and undamaged packaging
- The items must be returned within 14 days after receiving the package
- Refunds will be issued excluding the original shipping cost. Shipping costs for returning the item(s) for a refund will not be covered.
- The return item can not be a custom made order
If your item(s) are broken when received please contact Atelier Borekull at [email protected] within 24 hours after receiving your order for a refund for the item(s). Please note that the return policy does not apply to items damaged by third parties.. We'll need the following information from you:
- Order number
- Photo of the broken item(s) and the undamaged packaging
- It should include the original and undamaged packaging
- The items must be returned within 14 days after receiving the package
- Refunds will be issued excluding the original shipping cost. Shipping costs for returning the item(s) for a refund will not be covered.
- If the carton box was received with evident damage, please contact the courier company.
Please note we are unable to be held liable for the loss of your package being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
Cancellation of your order
If you wish to change or cancel your order please make sure to notify Atelier Borekull within 48 hours by sending an email to [email protected]. When notifying me later than 48 hours, it is possible that your order is already on its way to you. When this happens, all information stated in ‘Return or Exchange’ is applicable. Any extra costs made on shipping will not be covered by Atelier Borekull.
If for any reason Atelier Borekull did not receive your payment within 2 days after placing the order, the order will be cancelled without further notice.
Shipping
All items are usually shipped within 5 working days from when your order was placed. All of the items shown on the website is in stock and can be sent to you as soon as possible. However, Atelier Borekull can not be held responsible for a delay of the delivery if for any reason. If you need a piece before a specific date, please contact Atelier Borekull before ordering to ensure this will be possible. Every effort will be made to have your piece delivered to you as quickly as possible.
Your package is carefully packed and brought to the courier company. When the package is received by the courier company, the responsibility of delivering the package to you is within the courier company and Atelier Borekull can not be held responsible for any delays or damages made by the courier company or third parties.
For shipping prices and an indication of the delivery times please see the page shipping & returns. Please know that the delivery times are an indication of the courier company and may not be accurate. Atelier Borekull can not be held responsible for these time indications made by the courier company. When you have chosen for a tracked shipment, the tracking code will be send to you so you can track your package. If you did not choose for a tracked delivery option, Atelier Borekull can not be held responsible for a loss of the package by the courier company.
Please check your address details carefully when placing an order. Atelier Borekull can not be held responsible for an incorrect shipping address. All consequences due to an invalid shipping address (costs, returns and new shipment) will be for the customer placing the order.
Duties and Taxes
Dependant on the country that you live in and the relevant import laws, duties and taxes may be applied to your package. As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these taxes is necessary to release your order from customs on arrival and is the responsibility of the person who placed the order.
Copyright
All pictures, promotional texts and images displayed on the website of Atelier Borekull, www.atelierborekull.se, are copyrighted. This means they may not be used by others without visible approval of Atelier Borekull.
Atelier Borekull
Organisation number: 900422-2882
E-mail: [email protected]
Address: Madängsgatan 8D
41702 Göteborg